AddictedToTravel.com

The gateway to your next adventure...
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FAQs

If I press 'Enquire' will I be obliged to book?

No, there is no obligation to book if you press the 'Enquire' button. Our online enquiry system allows you to detail then discuss your tailormade or small group travel and holiday requirements directly with local Travel Experts. If you are satisfied with the services and price offered by the Travel Expert then you can go on to confirm your booking through the same system.

How do I make a booking?

Bookings are made directly with the Travel Expert by communication through our online enquiry system. The majority of Travel Experts do not require a booking form as booking information will be transmitted throughout the enquiry process. For those that do require completion of a booking form, these can be sent as attachments through our enquiry system. We strongly recommend that you take time to read, understand and reconfirm the Travel Expert's booking terms and conditions which are detailed on this website under each Travel Expert profile.

How do I make a payment to a Travel Expert?

Each Travel Expert has individual booking terms and conditions. These vary from one company to the next and may include details of how and when to pay for any services you agree. Terms and conditions are included on this website under each Travel Expert profile. Some Travel Experts will only provide details on how to pay them once you have made an enquiry. Common methods of making a payment to an overseas Travel Expert include credit card, bank or wire transfer and possibly cash on arrival.

If I send any payment details through your enquiry system, will they be secure?

Yes, they are. In fact any information sent between you and a Travel Expert is fully protected if sent through our online enquiry system. We use the encryption services of VeriSign to secure your private information and hold a VeriSign SSL certificate.

What do I do if I need to amend or cancel my booking?

You should directly contact the Travel Expert that you have made your booking with to advise them of any changes to your booking or cancellation. This can be communicated through our enquiry system. Depending on the period of time before your departure that you amend or cancel your booking, amendment or cancellation charges may be incurred. These periods of time and charges vary from one Travel Expert to the next and are normally detailed in the individual booking terms and conditions of the Travel Expert.

Can I upload my own travel photos to your website?

Not just yet, but it will be possible in the next couple of months. We really do want to see as many fantastic pictures of the world on our site as possible for you to share with your friends, family and the addictedtotravel.com community. We're also hoping that you can help us fill some of those obvious gaps in our country guides where we don't have an image, can improve the current image or just need a wider selection.

Is my money protected if I book with a local Travel Expert?

In our experience it is rare that well established local specialist tour or activity operators fail to honour a transaction. When booking direct and transacting with overseas businesses bonding protection is generally unavailable (though in South Africa, Trade Association - SATSA have taken a lead by just recently launching a bonding scheme for their members providing some financial protection in case of failure). However, payment by credit card for any services or products booked, with a transaction value of more than £100, gives you protection under the terms of the UK Consumer Credit Act. This protection does not apply to debit cards such as Switch or Delta, or payments by Bank Transfer – a point to bear in mind if you are planning to avoid the credit card fee charged by some local Travel Experts. Further information can be found under 'Money & Credit / Bought on credit?' at www.consumerdirect.gov.uk.

Can I book a flight through your site?

Within each country guide we detail which air carriers, flight routes and flight services operate from major UK airports to major international airports within that country. Domestic flight information is also available. We offer a link to the website of each airline where you can check routings, availability and fares, and book online directly with the carrier.